Frequently Asked Questions

We seal a high-powered vacuum to your main trunk line, then use mechanical brushes or compressed air tools to dislodge debris from each individual run while the vacuum maintains negative pressure. In Johns Creek homes, we regularly find construction debris in newer builds near Parsons Ridge and heavy pollen accumulation in older systems near Abbotts Hill. Every run is photographed before and after. The process takes 2-4 hours for a typical home.

Most single-system homes in Johns Creek take 2 to 4 hours from arrival to final walkthrough. Larger homes, homes with multiple HVAC systems, or properties with attic or crawl-space runs that require additional access time may take longer. We give you a time estimate with your written quote so you can plan your day.

Every 3 to 5 years for most homes, sooner if you have pets that shed heavily, recent renovation work, or family members with allergies or respiratory conditions. Johns Creek's pollen seasons, particularly the spring oak and pine peaks, push more particulate through systems here than in drier climates. Homes near construction zones like the new development along McGinnis Ferry should consider more frequent inspection.

It reduces the dust circulating through your HVAC system, which means less dust depositing on surfaces and fewer particles re-entering your breathing air. It does not eliminate dust from outdoor entry, pet dander, or normal household activity. Most Johns Creek customers notice a difference within the first two weeks, especially on return vent grilles and ceiling fan blades.

No. The equipment is loud, similar to a shop vacuum, but you can remain in the home. We do ask that pets be secured and that you avoid the immediate work area around the air handler. Some customers in Johns Creek use the time to run errands; others stay and review the before photos as we take them.

We use commercial-grade negative air machines and mechanical agitation tools from manufacturers like Rotobrush and Nikro, selected for the duct material and contamination level in each home. Flexible ductwork common in Johns Creek's 1990s and 2000s builds requires gentler brush systems than rigid metal ducts. We match the tool to the job and photograph the results.

We do not apply chemical sanitizers as a routine upsell. If microbial growth is documented during inspection, we will discuss treatment options, including EPA-registered products applied according to manufacturer specifications. Most Johns Creek homes do not need chemical treatment; mechanical removal of debris and particulate is sufficient. Any treatment is quoted separately and approved in writing before application.

Yes. Dryer vent cleaning is a separate service with its own flat price, quoted in writing. Lint accumulation in longer vent runs, common in the multi-story homes near St. Ives Country Club, is a genuine fire hazard and should be cleaned annually. We photograph the vent interior before and after, same as duct work.

Every professional working under our name is required to hold the license and insurance their state requires, and we carry general liability and workers compensation coverage for our operations. Our license numbers are available on request and included in your written estimate. Haven Standard Clause 3, "Verified crews," means background checks and verified credentials, not just a uniform and a van.

Georgia does not require a specific duct-cleaning license, but HVAC contractors must hold a state Conditioned Air Contractor License for any work on the mechanical components of your system. We hold the appropriate licenses for the work we perform and stay within our scope. If your system needs repairs beyond cleaning, we refer you to a licensed HVAC contractor in the Johns Creek area.

You receive dated, geotagged before-and-after photos of every run, showing the interior condition at the start and end of cleaning. We also provide a written completion report listing each run cleaned and any anomalies found. Haven Standard Clause 4, "Evidence on every job," exists because a customer should never have to trust a claim they cannot verify.

We do not provide after-hours emergency service. Our hours are Monday through Friday 7:00 AM to 8:00 PM, Saturday 7:00 AM to 7:30 PM, and Sunday 7:00 AM to 7:30 PM. For urgent situations like visible mold after water damage or post-fire smoke contamination, we prioritize scheduling within our next available appointment slot and advise on immediate steps you can take to protect your system.

We typically schedule within 3 to 7 business days, depending on season and demand. Spring pollen season and post-renovation periods in Johns Creek fill faster. When you call (470) 326-1926, our coordinator will offer the next available slots and send a confirmation with your appointment window and technician name. Haven Standard Clause 2 means you get a real window and a text when we're on the way.

Call or text us at least 24 hours ahead and we'll move your appointment to the next available slot that works for you. Same-day cancellations may incur a fee if the crew is already dispatched. We understand Johns Creek schedules are busy, between school events at Chattahoochee High and the evening traffic on State Bridge Road, and we try to accommodate.

Every job carries a written satisfaction guarantee: if you're not satisfied with any aspect of the work, we return to address it at no charge. The specific terms are printed on your completion report. Haven Standard Clause 1, "Have it in writing," applies to the warranty too, not just the price.

Some residual dust may settle in the first 48 hours as the system stabilizes; this is normal and typically minimal. If you experience significant dust recurrence within 30 days, we return to inspect at no charge. Persistent issues usually indicate an underlying HVAC problem, such as a filter gap or return leak, which we document and refer to an HVAC contractor for repair.

We guarantee that we will clean every run to the standard documented in your before-and-after photos. We do not guarantee specific health outcomes, since indoor air quality depends on factors beyond duct condition, including outdoor pollen levels, pet ownership, and household habits. Many Johns Creek customers with allergies report reduced symptoms, but we do not promise medical results.

The Haven Standard is the five-clause operating framework every CleanRun branch agrees to: Clause 1, Have it in writing; Clause 2, Arrive on schedule; Clause 3, Verified crews; Clause 4, Evidence on every job; Clause 5, No surprises. It was developed in 2013 when CleanRun was founded, in direct response to an industry where "duct cleaning" too often meant a shop vac at one register and a photographed coupon. The name "CleanRun" refers to a run, the trade term for a single duct line from plenum to register. A clean run is both what we deliver and the condition we leave it in.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Johns Creek, serving Johns Creek, Duluth, Alpharetta, Norcross, Suwanee, Roswell, Dunwoody, Milton, Sandy Springs, Cumming, Lawrenceville, and Buford since bringing the CleanRun standard to this market.