Our Guarantee & Warranty - CleanRun Air Duct Cleaning Johns Creek

The CleanRun Air Duct Cleaning Johns Creek Guarantee

We stand behind every duct cleaning, repair, and sealing job we perform in Johns Creek with a written guarantee, not a handshake. Since 2013, we’ve served more than 52,000 homes, and every single one received a written price before work started and a documented photo record when our crew left. Our 365-Day Done Right Promise means if the work isn’t right, we make it right - backed in writing on every job, not just stated in marketing copy. No manager approval needed. No runaround. Just the work, done properly, period.

Call (470) 326-1926

What’s Covered

• Workmanship on every duct run, plenum, and register. We guarantee the physical cleaning and sealing work itself - the negative-pressure extraction, the agitation, the debris removal - performed to the H.A.V.E.N. Standard we operate under. If a duct run in your Johns Creek home isn’t cleaned to the scope we wrote down, we return and correct it.
• Parts and materials we install. Any duct repair materials, sealants, or sanitizing agents our technicians apply are covered against failure due to improper application. We use professional-grade equipment from Rotobrush, Nikro, Abatement Technologies, Honeywell, Aprilaire, and Guardsman - brands you can look up yourself - and we guarantee they’re applied correctly.
• Cleanup after the job. We leave your Johns Creek home as clean as we found it, including floors, walls near registers, and the work area around your HVAC unit. If we missed something, you tell us and we fix it.
• On-time arrival and clear communication. Haven Standard Clause 3: Verified Crews means background-checked, uniformed technicians who identify themselves by name before arrival. If we’re running behind, we call. No surprises.
• Honest, written pricing with no bait-and-switch. Haven Standard Clause 1: written price before any work starts, every time. The price we put in writing is the price you pay. No per-vent add-ons. No “we found something else” upsells after the panels are off. This is a core promise, not an exception.

Our Satisfaction Promise

If you’re not satisfied with the work in your Johns Creek home, here’s what happens. You call us at (470) 326-1926 and tell us what isn’t right. We pull your job record - the written scope, the before-and-after photographs of every duct run, the technician’s notes. If we missed something in scope, we schedule a return visit at no charge and correct it. If there’s a disagreement about whether the work matches what was agreed to, the photo record resolves it - we deliver those images to you as part of every standard job, so there’s no mystery about what was done inside your walls.

The 365-Day Done Right Promise is a written guarantee on every job, not a policy that requires manager approval or disappears into a phone tree. Tomas Reyes, Owner, built CleanRun on the principle that a guarantee means nothing if it’s hard to use. We’ve honored this promise since our first job in 2013, and we don’t intend to stop. If the work isn’t right, we make it right. That’s the full extent of it.

Before

After

Licensed & Insured Backing

A guarantee is only as solid as the business behind it. CleanRun Air Duct Cleaning Johns Creek is licensed and insured, which means there’s real financial backing behind our promises - not just words on a website. If something goes wrong in your Johns Creek home, you’re protected. Our technicians are background-checked and uniformed under Haven Standard Clause 3, and we publish our license status openly because we have nothing to hide.

Insurance and bonding aren’t marketing decorations. They’re the mechanism that makes a guarantee enforceable. We’ve maintained our coverage without interruption since 2013, and we can produce documentation on request. When you hire CleanRun, you’re hiring a company that exists in the real world, with real accountability, serving Johns Creek homeowners with real protections in place.

How to Use Your Guarantee

Every job concludes with three concrete deliverables: the written scope of work, the written price you agreed to, and the documented photo record of every duct run before and after cleaning. Keep these. They’re your proof of what was promised and what was performed. If you need to invoke the 365-Day Done Right Promise, those documents make the conversation simple and fast.

Call (470) 326-1926 and speak to a live person. We answer calls 24/7, and we’ll pull your job record while you’re on the line. No ticket numbers. No “someone will call you back.” We handle it directly because that’s what a guarantee worth offering looks like in practice.

Free Second Opinion on Any Written Estimate

If another Johns Creek duct cleaning company has given you a written estimate and you’re unsure about the scope or pricing, bring it to us. We’ll put our own number next to it in writing, line item by line item, at no cost. This isn’t a sales tactic - it’s a way to show you exactly how Haven Standard Clause 1 works in comparison. You’ll see the difference between a flat, whole-system price and a per-vent teaser that balloons on arrival.

What We Don’t Do

We don’t hide behind “call for a quote” because upfront written pricing is a core brand promise, not an exception. We don’t invent urgency with countdown timers or fake scarcity. We don’t claim awards or certifications we can’t produce on request. And we don’t use the word “franchise” - CleanRun is independently owned and operated under the Haven Standard, established in 2013, serving Johns Creek homeowners with direct accountability from Tomas Reyes, Owner.

Equipment That Backs the Guarantee

Our guarantees mean more because we can show you the tools behind them. We use Rotobrush rotary systems, Nikro negative-air machines, Abatement Technologies HEPA filtration, Honeywell and Aprilaire air quality components, and Guardsman protective products. These are trade-recognized brands you can research independently, not proprietary names designed to sound impressive. The quality of the equipment matters because it determines whether the guarantee is about real results or just real promises.

FAQ: How Does the 365-Day Done Right Promise Actually Work?

What triggers the promise? Any workmanship issue where the completed job doesn’t match the written scope - missed duct runs, incomplete debris removal, sealant failure, or damage caused during work. Call (470) 326-1926 and we’ll review your photo record and written scope together.

How long do I have to report a problem? The promise covers 365 days from the date of service. We’ve found that any legitimate workmanship issue shows up well within that window. If something’s wrong, you’ll know.

Is there a limit on return visits? We return until the work matches the written scope. The promise is “done right,” not “one free redo.” If we didn’t get it right the first time, we keep working until we do.

Does the promise cover manufacturer defects in equipment? No. Manufacturer warranties cover their own products. Our promise covers our application and workmanship. If a Honeywell or Aprilaire component fails due to manufacturing, we help you navigate that warranty separately.

What if I just don’t feel the air quality improved? We review the photo record with you. The camera doesn’t lie - if the duct run shows clean metal after our work, the debris is gone. If you have ongoing air quality concerns beyond duct cleanliness, we can discuss additional services, but the Done Right Promise specifically covers the work we contracted to perform.

How do I know the photo record is real? Every image is timestamped and linked to your job record. We deliver them to you as part of the standard job documentation. In Johns Creek, we’ve had homeowners show us “recent service” records from previous companies where the before photos revealed untouched debris - the kind of evidence that speaks for itself.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Johns Creek, serving Johns Creek since 2013.